PRIVACY POLICY

Effective Date: July 26, 2026

1. Introduction

YOUBATOLO ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the YOUBATOLO User, YOUBATOLO Vendor, YOUBATOLO Delivery mobile applications, our website, and all related services (collectively referred to as the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you use our Services, we may collect the following categories of information.

Personal Information

When you create an account or use our Services, we may collect:

Full name
Email address
Mobile phone number
Delivery and billing addresses
Profile photo (optional)
Payment-related information
Business information (for merchants)

Location Information

With your permission, we collect location information to provide delivery-related services, including:

Real-time location during deliveries
Saved delivery addresses
Route optimization
Delivery tracking

Location data is collected only when necessary to provide these features and in accordance with your device permissions.

Order and Usage Information

We collect information about how you interact with our Services, including:

Purchase history
Order history
Shopping preferences
Affiliate activity
Merchant sales statistics
Delivery performance
Customer support interactions

Device Information

We automatically collect certain technical information, including:

Device model
Operating system
Application version
Unique device identifiers
IP address
Network information
Crash reports
Diagnostic information

3. How We Use Your Information

We use your information for legitimate business purposes, including:

Providing Our Services

Creating and managing user accounts
Processing orders and deliveries
Managing payments
Sending order updates
Providing customer support

Improving Our Platform

We analyze information to:

Improve user experience
Optimize delivery operations
Develop new features
Measure platform performance
Prevent technical issues

Artificial Intelligence Features

Some features of the YOUBATOLO Vendor application include AI-powered business assistance.

These tools may analyze business data such as:

Sales performance
Inventory trends
Customer demand
Business statistics

AI recommendations are generated using aggregated or business-related information and are intended solely to assist merchants in decision-making.

Affiliate Program

For users participating in our affiliate program, we process information necessary to:

Track referrals
Record conversions
Calculate commissions
Generate performance reports
Process affiliate payments

Communications

We may contact you regarding:

Account verification
Order confirmations
Delivery notifications
Security alerts
Service updates
Promotional offers (where permitted)

You may opt out of marketing communications at any time.

4. Sharing of Information

We do not sell your personal information.

We may share information only when necessary to operate our Services.

Merchants

Merchants receive information necessary to fulfill customer orders, including delivery details and contact information.

Delivery Partners

Delivery partners receive only the information required to complete deliveries, such as:

Delivery address
Recipient name
Contact number
Delivery instructions

Service Providers

We work with trusted third-party providers that assist with:

Payment processing
Cloud hosting
Analytics
Push notifications
Customer communications
Security monitoring

These providers are contractually required to protect your information.

Legal Requirements

We may disclose information when required by law or when necessary to:

Comply with legal obligations
Protect our legal rights
Prevent fraud
Ensure user safety

5. Data Security

Protecting your information is a priority.

We implement appropriate technical and organizational measures, including:

Data encryption
Secure communications (HTTPS)
Access controls
Authentication mechanisms
Regular security monitoring
System updates

Although we strive to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Certain financial and transaction records may be retained for the period required by applicable law.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your account
Request a copy of your information
Object to certain processing activities
Withdraw consent where applicable

Requests may be submitted through the application or by contacting us.

8. Cookies and Similar Technologies

Our Services may use cookies and similar technologies to:

Remember user preferences
Maintain login sessions
Improve application performance
Analyze usage statistics
Detect fraudulent activity

You may control certain cookie settings through your device or browser.

9. Children's Privacy

YOUBATOLO's Services are intended for users who are at least 18 years old.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. International Data Transfers

Our primary infrastructure is located in Gabon.

When information is transferred to other jurisdictions, appropriate safeguards are implemented to ensure an adequate level of data protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When significant changes occur, we will notify users through one or more of the following methods:

In-app notification
Email notification
Publication on our official website

Your continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

YOUBATOLO

Moanda, Gabon

Email: youbatolo1@gmail.com

Phone: +241 60 30 99 98